Privacy Policy

Welcome to Spirit Casino. We are committed to protecting your privacy and handling your personal data with transparency and integrity. This Privacy Policy outlines how Spirit Casino collects, uses, processes, and stores your personal information when you use our website, services, and applications. By registering an account and using Spirit Casino, you acknowledge and agree to the practices described in this policy. We encourage you to read this document carefully to understand our approach to your data. Your trust is paramount to us, and we are dedicated to maintaining the confidentiality and security of your information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Spirit Casino collects various types of information to provide you with a secure, enjoyable, and compliant gaming experience. This information falls into several categories:

• Personal Identifiable Information (PII): This includes data you provide directly during registration and account verification. Examples are your full name, date of birth, gender, home address, email address, telephone number, and national identification details (e.g., passport or driving licence number). We also collect payment details, such as credit card numbers or e-wallet information, for deposits and withdrawals.
• Transactional Data: We record details of your bets, wagers, deposits, withdrawals, and other account transactions. This data is crucial for managing your account and fulfilling our regulatory obligations.
• Technical Data: When you access Spirit Casino, we automatically collect information about your device and browsing activity. This includes your IP address, browser type and version, operating system, device identifiers, time zone setting, and location data.
• Usage Data: We gather data on how you interact with our website and services, such as pages visited, features used, game preferences, and the duration of your sessions. This helps us improve our offerings.
• Communication Data: Records of your communications with us, including live chat transcripts, emails, and telephone calls, are stored for quality assurance, training, and dispute resolution.
• Publicly Available Information: In some cases, for identity verification and anti-money laundering purposes, we may collect information from publicly accessible sources.

Spirit Casino uses your collected information for a variety of purposes, all aimed at providing a secure, regulated, and personalised gaming experience:

• Account Management and Service Provision: To create and manage your account, process your transactions, provide customer support, and deliver our gaming services.
• Verification and Security: To verify your identity, age, and address, as required by our licensing authority and anti-money laundering (AML) regulations. This also includes detecting and preventing fraud, cheating, and other illegal activities.
• Regulatory Compliance: To comply with legal and regulatory obligations, including responsible gaming measures, reporting requirements, and judicial processes.
• Personalisation: To tailor our services, promotions, and content to your preferences, enhancing your experience at Spirit Casino.
• Communication: To send you important updates about your account, our services, and promotional offers, where you have consented to receive them.
• Service Improvement: To analyse user behaviour, conduct research, and gather feedback to improve our website, games, and overall service quality.
• Risk Management: To monitor and assess risks associated with your account and transactions, protecting the integrity of our platform.

Spirit Casino processes your personal data based on several legal grounds, as outlined by the GDPR:

• Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract. This primarily relates to providing you with our gaming services and managing your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Spirit Casino is subject. This includes obligations related to anti-money laundering, fraud prevention, age verification, and responsible gaming.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Spirit Casino or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include improving our services, preventing fraud, protecting network and information security, and direct marketing (where permitted).
• Consent: In specific situations, we may ask for your explicit consent to process your personal data for certain purposes, such as sending you marketing communications. You have the right to withdraw your consent at any time.

Spirit Casino takes your privacy seriously and will only share your personal data when it is necessary, lawful, and in accordance with this policy. We may share your information with:

• Service Providers: Third-party vendors and service providers who perform functions on our behalf, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually bound to protect your data and use it only for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Authorities: When required by law or regulation, or in response to a valid request from a government or regulatory body, such as our licensing authority or anti-money laundering agencies.
• Group Companies: Your data may be shared with other entities within our corporate group for operational, analytical, and reporting purposes.
• Fraud Prevention Agencies: To prevent fraud, money laundering, and other illegal activities, we may share information with specialist agencies.
• Potential Acquirers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the prospective buyer or successor entity. We will put appropriate safeguards in place.
• Other Third Parties with Consent: We may share your data with other third parties where you have given your explicit consent.

We do not sell your personal data to third parties.

Spirit Casino employs robust technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: All sensitive data transmitted between your browser and our servers is protected using industry-standard SSL (Secure Socket Layer) encryption.
• Access Controls: Access to your personal data is restricted to authorised personnel only, who are bound by strict confidentiality obligations.
• Firewalls: We utilise advanced firewall technology to prevent unauthorised access to our internal networks.
• Regular Audits: Our systems and security protocols are regularly audited and tested by independent third parties to identify and address vulnerabilities.
• Data Minimisation: We only collect and retain personal data that is necessary for the purposes outlined in this policy.
• Employee Training: Our staff receive regular training on data protection and security best practices.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We encourage you to also take steps to protect your account, such as using strong, unique passwords and not sharing your login details.

Under GDPR and other applicable data protection laws, you have several rights concerning your personal data. Spirit Casino is committed to upholding these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ('Right to be Forgotten'): You can request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly in cases of direct marketing or processing based on legitimate interests.
• Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may require you to verify your identity before processing your request.

Spirit Casino uses cookies and similar tracking technologies to enhance your browsing experience, analyse site usage, and deliver personalised content and advertisements. Cookies are small text files stored on your device when you visit our website.

• Strictly Necessary Cookies: Essential for the operation of our website, enabling core functionalities like secure login and transaction processing.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information about page visits, traffic sources, and errors. This data is anonymised and used to improve website performance.
• Functionality Cookies: Remember your preferences, such as language settings or username, to provide a more personalised experience.
• Targeting/Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You have the option to manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality and your experience of the Spirit Casino website. For more detailed information, please refer to our dedicated Cookie Policy.

Spirit Casino retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods vary depending on the type of data and the legal obligations involved.

• Generally, we will retain your account information and transactional data for a minimum of five years after your account is closed, or as required by anti-money laundering and gambling regulations.
• Marketing consent records are retained for as long as you are actively subscribed to our communications, and for a short period thereafter to honour your preferences.
• In some cases, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Upon the expiration of the retention period, your personal data will either be securely deleted or anonymised.

Spirit Casino operates globally, and as such, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA). These countries may not have the same data protection laws as your jurisdiction.

When we transfer your data internationally, we implement appropriate safeguards to protect your personal data in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Using Standard Contractual Clauses (SCCs) approved by the European Commission, which provide specific contractual commitments to protect personal data.
• Where applicable, relying on your explicit consent for the transfer.

By using Spirit Casino services, you acknowledge and agree to such transfers.

Spirit Casino is strictly for individuals aged 18 years or older, or the legal age for gambling in their jurisdiction, whichever is higher. We do not knowingly collect personal information from individuals under this age. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information from our records.

If you believe that a minor has provided us with personal data, please contact us immediately so we can investigate and take appropriate action.

Spirit Casino reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email. The "Last Updated" date at the top of this policy will indicate when the latest revisions were made. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of Spirit Casino services after any changes signifies your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by Spirit Casino, please contact our Data Protection Officer (DPO). Our dedicated team is here to assist you.

You can reach us via:

• Email: [email protected]
• Live Chat: Available 24/7 through our website.
• Postal Address: [Please refer to the "About Us" or "Contact Us" section on our website for our registered office address.]

We aim to respond to all legitimate requests within a reasonable timeframe, typically within one month. If your request is particularly complex or you have made a number of requests, it may take us longer. In this case, we will notify you and keep you updated.